This Privacy Policy explains what personal information Sandhya Makeup Artistry (“we”, “us”) collects through our website sandhyamakeupartistry.com and our online booking system, why we collect it, who we share it with, how long we keep it, and the choices and rights you have. It should be read together with our Terms & Conditions.
We are the party that decides why and how your information is used. Our details are:
Sandhya Makeup Artistry – Sandhya Maurya, 586/KN-1285 Min Royal City Phase-2, Aurangabad, Jagir, Bijnor Road, Lucknow. 226014· Email: sandhyamaurya29895@gmail.com · Phone/WhatsApp: +91 6393046596
| Category | What we collect | When |
|---|---|---|
| Contact details | Full name, WhatsApp number, email address | You enter them in the booking form |
| Event and booking details | Makeups and tiers chosen, number of people, date and time of each ceremony, venue (main and per-ceremony), your notes and special requests, any discount code used, package type, invoice and booking number | You complete the booking form; we may edit details at your request |
| Payment information | Amount, advance and balance status, payment proof files (screenshot or PDF you upload), an optional transaction ID or note, and the time we verified it. We do not collect card numbers, bank passwords or UPI PINs. | You upload proof on your booking page |
| Booking-page activity | Date and time when you open your booking link, download the invoice, open a calendar link, upload proof, or tap a review star | Automatically when you use your booking page |
| Review rating | The star rating you tap when invited to rate us (any text or photos you add go to the review site you choose, such as Google) | After your booking is completed |
| Notification data | A private browser notification address (a “push subscription”) for your device | Only if you tap “Allow notifications” |
| Account link | If you are logged in to the website, your user ID is stored with the booking (guests are stored without one) | When you submit a booking |
| Technical data | Your IP address and browser details, used briefly (in a scrambled form) to limit repeated requests, stop spam and keep “up to” discount codes fair. Our hosting provider may also keep standard server logs. | Automatically when you use the form or apply a code |
| Our own records | Private notes, follow-up comments and dates, attachments we add, messages we send you, and a log of changes we make to your booking | Created by us while handling your booking |
We do not ask for sensitive information such as government ID, financial account details or health records. If you voluntarily tell us about an allergy or skin condition in your notes so that we can serve you safely, we use it only for making our services better and create better experiences for you.
i. Directly from you – through the booking form, your booking page, by WhatsApp, email or phone.
ii. Automatically – when you use the website, your browser sends us technical data, and your booking page records the actions listed above (Section 1).
iii. From our own team – notes and records we create while handling your booking.
i. To create, confirm, manage and deliver your booking, and to calculate your price and travelling charges.
ii. To issue invoices, request and verify payments, and keep accounting records.
iii. To contact you by email, WhatsApp, phone or notification with confirmations, payment requests, receipts, calendar links, reminders and follow-ups about your booking.
iv. To add your event to our calendar and to give you Google Calendar links.
v. To invite you to rate and review our service.
vi. To keep the website and booking system secure, prevent spam and misuse, and fix problems.
vii. To meet our legal, tax and record-keeping obligations and to deal with disputes.
We process your information on the basis of your consent (which you give when you submit the booking form or allow notifications) and for the legitimate uses permitted by Indian law, such as providing the service you requested and complying with the law. We do not sell your personal information, and we do not use it for advertising profiles.
Only a small team authorised by us can see your booking. We use trusted service providers to run the booking system. They receive only what they need:
| Provider | Why | What may be shared |
|---|---|---|
| Our website host and email service | Hosting the site and database; sending booking emails | All booking data stored on the site; your email and the content of messages we send |
| WhatsApp / Meta | Messages to and from you; if enabled, automatic WhatsApp updates through the WhatsApp Business Cloud API; the “Share on WhatsApp” button | Your WhatsApp number and message text (booking number, event details, invoice link). Your WhatsApp use is governed by WhatsApp’s own terms. |
| Google Calendar | Adding your events to our calendar; giving you “Add to Google Calendar” links | Event title, date, time, venue and booking details for your ceremonies |
| Map and distance services (Google Maps, OpenStreetMap / Nominatim and OSRM) | Measuring the distance from our nearest location to your venue for travelling charges | The venue text you enter (name, area, city). Your name and contact details are not sent. |
| Google Fonts | Displaying the fonts on our pages | Your IP address and browser information, as with any website loading a Google font |
| Browser notification services (Google, Apple, Mozilla, Microsoft) | Delivering notifications you opted into | Your device’s private notification address and the notification text |
| Google Reviews (or the review page we choose) | Letting you review us | Nothing automatic. When you tap a star, you go to the review page and anything you post there is governed by that service. |
| UPI apps and your bank | Your payment to us | You pay through your own app. We do not control or receive your app credentials. |
We may also disclose information if required by law, court order or government authority, or to protect our rights, safety or property. If our business is ever transferred, your information may move with it, and this policy will continue to protect it.
Payment proofs are stored in a private folder on our server that cannot be opened directly from the internet; files have random names and are opened only by our logged-in administrators through a secure link. Please hide anything unrelated to the payment (for example, other transactions or account balances) before uploading a screenshot. Accepted files are JPG, PNG, WEBP, GIF and PDF, up to 8 MB.
When you open your booking page, we may ask whether to send notifications to your device. If you agree, we store a private notification address and use it to alert you about your booking (status changes, payment requests, payments received, completion). You can turn notifications off at any time in your browser or phone settings. We do not use notifications for advertising.
The booking system itself does not use advertising or tracking cookies. Our WordPress website, theme, page builder and hosting provider may set essential cookies or use browser storage to make the site work and stay secure. Your device may store a small file (a “service worker”) to receive notifications if you allow them. You can control cookies in your browser settings; blocking some may affect parts of the site.
i. Booking and invoice records are kept for up to 6 years for accounting, tax and legal reasons.
ii. Payment proofs, private notes and attachments are kept for 3 years after your event, then deleted or anonymised.
iii. Notification addresses are removed when they stop working or when you ask us to.
iv. Temporary technical data (spam and rate-limit counters, scrambled IP-based entries, distance look-ups) expires automatically after minutes, hours or up to 90 days.
We may keep information longer if the law requires it or if it is needed for a dispute.
We use reasonable security measures, including HTTPS, private storage for uploaded files, limits on repeated requests, spam protection, randomised booking links, and access only for authorised administrators. Our admin app needs a private key, can be switched off for a lost device, and offers an optional PIN. No online system is completely secure, so we cannot promise absolute security, but we act quickly to address problems and will tell you and the authorities where the law requires.
Subject to applicable law, you may:
i. ask for a summary of the personal information we hold about you and how we use it;
ii. ask us to correct or update inaccurate or incomplete information;
iii. ask us to delete your information (we may need to keep some records for legal reasons, as explained above);
iv. withdraw your consent, for example to notifications, review requests, or photo use, without affecting what we did before;
v. nominate another person to exercise your rights in case of your death or incapacity; and
vi. make a complaint to us and, if unresolved, to the Data Protection Board of India or other authority under applicable law.
To use these rights, write to us at the contact details in Section 14. We may need to confirm it is you (for example, by asking for your booking number). We aim to reply within 7- 10 working days.
Our booking system is meant for adults. If a booking is for a person under 18, it must be made by a parent or legal guardian, who is responsible for the information given and who consents on the child’s behalf. We do not knowingly collect a child’s information directly.
Some of our service providers (such as Google and Meta) may process data on servers outside India. We use them only for the purposes above. Our website may link to other websites (for example, Google Reviews or social media). We do not control them and this policy does not cover them.
For questions, requests or complaints about your personal information:
Grievance Officer: Sandhya Maurya
Sandhya Makeup Artistry
Address: 586/KN-1285 Min Royal City Phase-2, Aurangabad, Jagir, Bijnor Road, Lucknow
Phone / WhatsApp: +916393046596
Email: sandhyamaurya29895@gmail.com
Website: www.sandhyamakeupartistry.com
We may update this policy when our website, booking system or the law changes. The updated version will be posted on this page with a new “last updated” date. If a change is significant, we will take reasonable steps to tell you.
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