Welcome to Sandhya Makeup Artistry. These Terms & Conditions (“Terms”) apply when you use our website sandhyamakeupartistry.com, our online booking system, your booking page (tracking link) and invoice, and when you book any makeup service with us. By creating a booking request, paying an advance, or using the booking system, you agree to these Terms. If you do not agree, please do not book.
In these Terms, “we”, “us” and “Sandhya Makeup Artistry” mean Sandhya Makeup Artistry – Sandhya Maurya, 586/KN-1285 Min Royal City Phase-2, Aurangabad, Jagir, Bijnor Road, Lucknow. 226014. “You” means the person making the booking (the “Client”).
We provide professional makeup services for weddings and events, including bridal makeup for ceremonies such as Engagement, Mehandi, Haldi, Sangeet, Cocktail Party, Wedding and Reception, as well as Bridesmaids Makeup and Party Makeup. Services are offered in three tiers: Basic, HD and Ultra HD. The exact inclusions of each tier, and the prices, are those shown on the booking page at the time you book.
You can book in two ways:
i. Build your own package – you choose the makeup for each ceremony. Each ceremony can have its own tier, date, time, venue and number of people.
ii. Curated packages – one tier is applied to every ceremony, with bridesmaids and party makeups included as shown in the package.
To book, you must provide your full name, a valid WhatsApp number, a valid email address, the venue (and a venue for each ceremony if different), and a date and time for each makeup you select. You confirm that the details you give are true and complete.
You can follow your booking on your private booking page (tracking link). Your booking moves through these stages:
| Status | What it means |
|---|---|
| Advance Pending | Your request is created. The advance has not been paid or verified. |
| Advance Received | We have received your advance and are verifying it. |
| Booking Confirmed | Your advance is verified and your date is reserved. We send a confirmation with Google Calendar links. |
| Complete Payment Received | All remaining amounts have been paid and verified. |
| Booking Completed | The service has been delivered. |
| Cancelled | The booking has been cancelled. |
i. All prices are in Indian Rupees (₹) and are per person unless stated otherwise.
ii. Prices shown at the time you submit your booking request apply to that request. We may change prices for future bookings at any time.
iii. The invoice shows your subtotal, any discount, travelling charges, total payable, advance, and remaining amount.
i. A discount code can be entered when you build your booking. The booking form accepts one code at a time.
ii. A code may be valid for “Build your own” bookings only, “Curated packages” only, or both. A code made for one type is refused for the other.
iii. Codes may be a percentage, a flat amount, or an “up to” code. For “up to” codes, the system picks a percentage between a lower and an upper limit. The percentage shown to you is fixed for that booking and cannot be re-rolled by re-applying the code or reloading the page.
iv. Codes may have a minimum booking amount, a maximum discount, an expiry date and a usage limit. A code that is expired, used up, or below the minimum is refused.
v. Codes have no cash value and cannot be combined, transferred or sold. We may withdraw a code that has been misused or obtained unfairly.
i. Where the venue is outside our free distance, travelling charges (If More than one day, Stay charges) apply. They are calculated as a rate per kilometre multiplied by the distance, from the business location nearest to your venue (for example, a Lucknow venue is measured from Lucknow and a Kanpur venue from Kanpur). Your invoice shows the location used.
ii. Travelling is charged once per event day at the same venue, even if you book several ceremonies or add Party Makeup that day at that venue.
iii. A higher per-kilometre party rate may apply if a venue-day has more party makeups than the limit set on the booking page.
iv. Distances are measured using online map services and may be an estimate. If we cannot measure the distance automatically, we will confirm the travelling charges with you on WhatsApp.
v. If you change a venue or date, travelling charges are recalculated and unpaid payment amounts are adjusted. We may, at our discretion, waive or change travelling charges.
An advance of 20% of the total payable (or the percentage shown on your invoice) is required to confirm your booking. It is shown on the invoice as “Advance to pay now”.
i. Build your own bookings: the remaining amount is payable on the first event day, before the makeup starts.
ii. Curated packages: the remaining amount is paid in two parts – 50% on event day 1 and the rest on event day 4. If your booking has fewer than four event days, the second part falls on the last event day.
iii. Each remaining amount appears on your booking page automatically from 12:00 AM on its due date. We may also raise a payment request earlier, split an amount into parts, or request a custom amount, and you will see it on your booking page.
Payments are made by UPI, using the QR code or UPI ID shown on your invoice. We do not collect card numbers, bank passwords or UPI PINs on this website. Please pay only to the UPI ID and payee name shown on your official invoice.
i. After paying, upload a screenshot or PDF of the payment on your booking page (JPG, PNG, WEBP, GIF or PDF, up to 8 MB each). You may add the transaction ID or a note.
ii. We verify each proof manually. Your booking moves to Booking Confirmed only after your advance proof is verified, and a remaining payment is marked paid only after its proof is verified.
iii. If a proof is not valid or is unclear, we will ask you to upload a clearer one. We may also ask for a bank statement entry if needed.
iv. A payment is treated as received only when it reaches our account. We are not responsible for failed, delayed or wrongly addressed UPI transfers.
If the advance is not paid or verified, the booking is not confirmed (see Section 2). If the Client fails to make any other payment by the agreed due date:
i. The Business shall have the right to suspend or withhold services until the outstanding amount is paid;
ii. Any advance or booking amount paid may be treated as non-refundable where expressly agreed, including as set out in Section 8;
iii. The Business may charge reasonable late-payment interest or fees of ₹30 per km (For Round Trip), calculated from the due date until the amount is paid; and
iv. The Business may take appropriate legal steps to recover the outstanding amount.
The Client remains responsible for all undisputed amounts due under these Terms. If you believe an amount is wrong, please tell us in writing as soon as possible so that we can look into it.
i. To change a date, time, venue, number of people or makeup tier, contact us on WhatsApp or by email as early as possible. Changes depend on our availability and are not confirmed until we agree to them.
ii. A change may alter the price or travelling charges. We will update your booking and invoice, and unpaid amounts will adjust accordingly.
iii. Our team may correct details in your booking (for example, a typo in your name or phone number). We do not automatically notify you of such corrections, but your booking page always shows the latest details. Please check it and tell us if anything is wrong.
| When you cancel | What happens |
|---|---|
| More than 30 days before the first event day | The advance is non-refundable, but may be adjusted towards a new date within 90 days, subject to availability. |
| 8–30 days before the first event day | Advance is forfeited; plus 50% of the total if already paid. |
| Less than 7 days before, or on the event day | 100% of the total is payable. |
i. The advance reserves your date and turns away other clients, which is why it is not refundable except as stated above.
ii. Cancellations must be sent in writing (WhatsApp or email). The date we receive your message is the date of cancellation.
iii. Approved refunds are made to the original UPI/bank account within 7- 10 working days.
iv. If we cancel: if we are unable to provide the service for reasons within our control, we will refund all amounts you have paid for the cancelled service, or offer an alternative at your choice. Arrangement of a replacement artist from our team will be given.
i. Please be ready at the confirmed time and give us a clean, well-lit area with a power socket and a chair. Arrival or start time delays caused by the venue, late access, or changes in the schedule on your side may shorten the time available. Calendar entries we create reserve about 3-5 hours for each ceremony (Depending on the number of makeups not the late arrival of the Bride or the other members who’s makeup is scheduled).
ii. Please come with a clean face and, where relevant, hair washed and dry, unless we have agreed otherwise.
iii. The remaining amount (or part) due that day must be paid before the makeup starts.
iv. A makeup trial is not included unless it is agreed with you in writing.
i. Please share with us in advance about allergies, skin conditions, sensitivities or recent treatments. You can add these in the “Tell us about your event” box or message us.
ii. We use professional products. We cannot guarantee that a product will not cause a reaction in sensitive skin. If you ask us to use only your own products, you are responsible for them.
iii. If you do not disclose a relevant allergy or condition, we are not responsible for reactions caused by it.
i. Each booking has a private link that opens your booking page, invoice and payment area without a password. Anyone who has the link can open it, so please keep it private and share it only with people you trust.
ii. From your booking page you can download your invoice, share it on WhatsApp, upload payment proof, add events to Google Calendar, and rate your experience.
iii. If you allow browser notifications, we will alert you to status changes and payment requests. You can turn these off in your browser settings at any time.
By booking, you agree that we may contact you by email, WhatsApp, phone call and notification about your booking, including confirmations, payment requests and receipts, calendar links, follow-ups, and a request to review our service. These are service messages. If you do not want a review request, let us know.
i. When your booking is marked completed, you may be invited to rate us and write a review on Google (or another page we choose). Reviews are optional and are your own opinion. However if you do write the reviews, it will help other brides to be.
ii. We may take photographs or videos of the makeup for our portfolio and social media only with your permission. You may withdraw permission for future use at any time by contacting us.
You agree to give correct information, to use the booking system only for genuine bookings, and not to submit false requests, try to break or overload the system, use bots, attempt to guess other people’s booking links, or misuse discount codes. The system limits repeated requests, and we may refuse or cancel any booking made in breach of this section.
The website, logo, name, text, images, designs and software are owned by us or our licensors. You may not copy, reproduce or use them commercially without our written permission. Your own photos and content remain yours.
i. Makeup is a personal, artistic service. We take care to deliver the look as discussed, but results can vary with skin type, lighting, weather, photography and personal preference, and we cannot guarantee a particular result.
ii. Subject to applicable law, our total liability for any claim relating to a booking is limited to the amount you paid us for that booking. We are not liable for indirect or consequential loss, such as disappointment, lost photographs or event-related costs.
iii. Nothing in these Terms limits any right you have under applicable consumer-protection law.
We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, severe weather, curfews, strikes, government orders, road closures, serious illness or accident of the artist, or power or internet failure. In that case we will try to reschedule or arrange a replacement, and if neither is possible we will refund the amounts paid for the affected service.
How we collect and use your information is explained in our Privacy Policy, which forms part of these Terms.
We may update these Terms from time to time. The version published on this page, with its “last updated” date, applies. A booking you have already made is governed by the Terms that were in force when you made it, unless you agree otherwise.
These Terms are governed by the laws of India. Please contact us first so we can try to resolve any problem amicably. If we cannot, the courts at Lucknow, Uttar Pradesh have jurisdiction, subject to any right you have under consumer law to approach the appropriate consumer forum.
Sandhya Makeup Artistry
Address: 586/KN-1285 Min Royal City Phase-2, Aurangabad, Jagir, Bijnor Road, Lucknow
Phone / WhatsApp: +916393046596
Email: sandhyamaurya29895@gmail.com
Website: www.sandhyamakeupartistry.com
Hey There, Beautiful! This is Sandhya Maurya, I am a Freelancer Makeup Artist (MUA) serves in Kanpur, Lucknow & nearby areas, and helps you choose the right makeup trends. Not able to decide which trend would suit on you on your Big Day. Contact me to share your dream look idea, so I can manifest it for you on your Big Day.
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